How To Save Yourself A Ton Of Time In Lost Productivity Have Happy Customers Thank You, And Easily Outsource Your BIGGEST Time Sucking Task... Guaranteed!
You'll Pat Yourself On The Back For Being So Smart
Hi, my name is Frank Haywood and I work from home.
I can do this because amongst other things, I sell digital goods, mostly software and tools for business.
Yes, it's great thanks. I thoroughly recommend it to anybody and everybody.
However, there is a downside and I'm going to explain it to you now.
I'd like you to take a few moments to imagine the scenario below, and put yourself in that situation.
Imagine you had one or more products you were selling online. Every day you wake up and check your email to see new sales (which is nice) and also new support questions (which is a fact of life for any business).
You check the support questions, and you find that once again they're the same questions you've already answered either in the documentation, the product itself, or your sales letter, all of which people can't be bothered to read properly.
So you whip out your standard stock answer from your templates, a quick copy and paste into the email, edit it slightly, and off it goes. Problem solved. Except it's taken you 5-10 minutes to do it.
You now have just a dozen more to complete, and while you're answering those, some new ones come in, and also some replies to the emails you sent asking another question.
Two to three hours later and you're done. Six or seven hours later, you have some more of the same stuff.
And then next day it repeats all over again.
All your customers say what "great support" you give.
But what you're doing isn't support, it's consultancy. That wasn't part of the deal for the $27 product you sold now was it?
That's just not right, and it's not fair on you.
If you're doing consultancy, you want at least $70 an hour for it to be worthwhile. But because you believe you're doing "support", you're prepared to charge nothing.
Crazy.
What's The Answer?
Here's the answer.
It's easy. It really is easy.
Change the way you're thinking for starters, and for seconders, install some help desk software on your web site.
Not just any software, you want software that will:-
- Allow you to expand by passing the support tasks onto staff as your business grows.
- Answer repeated questions by using easy-click templates that you can pre-load.
- Have an easy to set up and use searchable knowledgebase, split by topic.
- Just generally make your life easier, and give you some time back for yourself.
That's why I created Ticket Desk Pro. It's just right for any size of business.
It was built from the ground up with ease of use, security and scalability in mind. Just install Ticket Desk Pro on your web site and from that point on, handle your customer support queries in a controlled manner.
Want A Look At The Feature Set?
Need a bit more detail? Okay then, here are some bulleted features:-
- Multiple departments and multiple users.
- Multiple departments (CTRL-click selectable) per user.
- Multiple users per department.
- Users can be Moderators, Super Moderators or Administrators.
- Allowed attachment types which you can specify e.g. .jpg|.gif|.doc|.txt.
- Auto zip attachments.
- Tickets filtered in real time.
- Filters for department, priority, and awaiting response.
- Search tickets by keyword, department, priority, status and date.
- Multiple Standard Responses which can be selected, added and edited.
- Merge tickets.
- Searchable Frequently Asked Questions by department.
- System tools function to purge old tickets and attachments.
- Ability to contact other help desk staff by email.
- Ban filters by email address, IP address and key words plus wild card support.
- Email notifications to both customers and support staff.
- Choice of PHP mail or SMTP to send emails.
- Auto-added signatures for staff replies to customers.
- Captcha codes for security against spammers.
- Auto close tickets after a set duration.
- Time offset where the server is not in your time zone.
- Multiple languages via language files (English and German, more to come).
- Blend Ticket Desk Pro into your existing site design by changing the CSS.
- Last but not least, LIVE SUPPORT (operator - customer chat) with optional captcha codes.
Want To See For Yourself?
Click HERE for a demo showing what your customers will see. (opens in new window)
Click HERE for a demo of the admin panel that you'll be working with. (opens in new window)
System Requirements
*Most hosts support ionCube, and if not most of the remaining will install them for you when asked. If not, then I can make a suggestion for full featured hosting at a budget price. |
How Did Ticket Desk Pro Come About?
About 18 months ago, before I'd even launched my first digital product online, one of my mentors told me to set up a help desk, and do everything through there. He told me that if I didn't, email support would slowly begin to kill my business.
He knew that for a fact because that's exactly what had happened to him.
Sadly, I ignored him. You live and learn, sometimes the hard way.
After ignoring him, I then spent a couple of hours every day for 12+ months answering support questions.
Worse still, I found I was answering the same support questions over and over by people who couldn't be bothered to read the documentation properly.
Compound that with umpteen similar things and you can probably appreciate that it was slowly becoming a very frustrating situation.
If you're not yet at that point in your business, trust me, you will be eventually.
So why not start as you mean to go on? I wish I had.
Get yourself a copy of Ticket Desk Pro.
So What Do you Get For Your Money?
- A copy of Ticket Desk Pro help desk software for your web sites that you can install on as many domains as you personally own.
- A built in set of installation and usage docs in HTML format. <!--
- 12 months worth of updates. -->
- A chunk of your life back to do other things with!
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Only $67.00
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Product Delivery After purchase, you will be redirected to a download page. You will also receive an email with details of your order and a link to the download page for your records. Please note that delivery time will vary depending on the type and quality of your computer equipment and internet connection, but is typically less than 30 seconds on a broadband connection. |
Ticket Desk Pro is available for a short time at $67, I will be raising the price when I reach my taget number of sales.
Best regards,
P.S. Remember, Ticket Desk Pro is just $67.00.
P.P.S. Bargains like this don't come along every day, but when they do, you should grab them with both hands or be forever regretting the decision.
P.P.P.S. I know it seems like a cliche, but if you leave this page now, the next time you read about Ticket Desk Pro may be when it's at $97.
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Just $67.00
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